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Last updated: June 2025

1. Scope
This Service Disclaimer and Limitations of Liability (“Disclaimer”) sets forth the responsibilities, warranties, and liability limitations governing the mattress‐cleaning services provided by CleanMattress (“we,” “us,” “our”). By booking or using our services, you (“Customer,” “you,” “your”) agree to the terms outlined below.

2. Disclaimer of Warranties

  1. No Absolute Guarantee

    • CleanMattress employs advanced extraction, UV‐C sterilization, and hospital‐grade sanitizing treatments to remove contaminants, stains, allergens, and microbes. However, we do not warrant—expressly or implicitly—that every stain, allergen, or microbe will be completely eliminated. Results vary based on mattress age, material, previous damage, and the nature of the contamination.

  2. As‐Is Service

    • All services are provided “as is” and “as available,” without any express or implied warranties of merchantability, fitness for a particular purpose, or non‐infringement.

  3. Limitations on Stain Removal

    • Some stains (e.g., deep blood, chemical set‐in stains, extensive mold penetration, or biohazards) may not be fully removable. If a contamination exceeds a dinner‐plate size or has penetrated too deeply, we may recommend mattress replacement. CleanMattress does not guarantee full stain removal in such cases.

  4. Preexisting Damage

    • We are not responsible for any preexisting mattress defects (e.g., broken springs, fabric tears, worn seams). Any preexisting damage discovered during cleaning will be documented, but CleanMattress shall not be liable for such damage or for any exacerbation that may occur due to existing structural issues.

3. Limitations of Liability

  1. Maximum Liability Cap

    • To the fullest extent permitted by law, CleanMattress’s total aggregate liability for any claim arising out of or in connection with our services—including negligence, breach of contract, or statutory claims—is strictly limited to the total amount you paid to CleanMattress for the specific service in question.

  2. Exclusion of Indirect and Consequential Damages

    • Under no circumstances shall CleanMattress, its officers, directors, employees, subcontractors, or agents be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

      • Loss of income or revenue

      • Loss of anticipated savings

      • Loss of data or business

      • Property damage beyond the mattress itself

      • Personal injury (except where required by law)

    • This exclusion applies even if CleanMattress has been advised of the possibility of such damages.

  3. Third‐Party Equipment or Products

    • If we use third‐party equipment (e.g., a subcontractor’s steam unit) or chemicals, we disclaim liability for any malfunction or adverse reaction stemming from those products. Any warranty or liability regarding third‐party equipment or chemicals must be pursued directly with the manufacturer or supplier.

  4. Service Interruptions

    • We do not guarantee uninterrupted or error‐free service scheduling. In the event of technician unavailability, severe weather, or other unforeseen circumstances, CleanMattress may need to reschedule your appointment. We shall not be liable for any losses (e.g., missed work, travel expenses) resulting from such rescheduling.

  5. Force Majeure

    • CleanMattress is not responsible for delays or failures to perform our obligations under this Disclaimer if such delay or failure arises from causes beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, pandemics, or equipment shortages.

4. Customer Responsibilities & Risk Acknowledgment

  1. Accurate Disclosure

    • You agree to disclose any known mattress defects, biohazard contamination, or structural issues beforehand. Failure to do so may limit our ability to provide safe, effective cleaning and may affect liability.

  2. Safe Environment

    • By booking our service, you represent that the worksite is free of unreasonable safety hazards (e.g., exposed wiring, toxic mold, unrestrained pets). If a technician deems the environment unsafe, they may pause or refuse service without liability, and you may be subject to a cancellation fee as per our Cancellation Policy.

  3. Acceptance of Residual Risk

    • You acknowledge that cleaning older mattresses or those with hidden damage carries some risk of structural failure (e.g., broken springs, fabric tearing). By proceeding, you assume any residual risk associated with cleaning such items.

5. Service Advice & Information

  1. General Guidance Only

    • Any recommendations, tips, or instructions provided by CleanMattress—whether verbal, written, or on our Website—are general in nature and intended for informational purposes only. They do not constitute professional advice (medical, legal, or otherwise).

  2. No Liability for Advice

    • CleanMattress does not guarantee that any advice, guidance, or information—such as post-cleaning care tips—will be error‐free or suitable for your specific circumstances. You should verify with a qualified professional where necessary.

6. Claim Procedure

  1. Notification Requirement

    • To submit a claim for unsatisfactory service or damage, you must notify us in writing within 48 hours of service completion. Include:

      • Booking reference number

      • Description of the issue (photos or technician notes, if available)

      • Desired resolution (e.g., partial refund, re‐clean)

    • Email notifications should be sent to claims@cleanmattress.com.au.

  2. Investigation & Resolution

    • Upon receiving your claim, CleanMattress will investigate promptly. If we determine that liability is appropriate (per the terms of this Disclaimer), we will offer a remedy consistent with our maximum liability cap. Remedies may include partial refund, re-clean at no charge, or other mutually agreed-upon solutions.

  3. Time Limitation

    • No claim shall be valid if submitted after 48 hours from service completion. After that period, CleanMattress is released from any obligation or liability.

7. Severability
If any provision of this Disclaimer is held invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision shall be deemed replaced by a valid provision that most closely matches its intent.

8. Governing Law
This Disclaimer is governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under this Disclaimer shall be resolved in the courts of competent jurisdiction in Queensland.

9. Changes to This Disclaimer
We reserve the right to update or modify this Service Disclaimer and Limitations of Liability at any time. When changes are made, we will post the revised Disclaimer on our Website and update the “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the new terms.

10. Contact Information
For questions or clarifications regarding this Disclaimer, please contact us at:

End of Service Disclaimer / Limitations of Liability