1. Our Commitment
CleanMattress (“we,” “us,” “our”) is dedicated to ensuring the health, safety, and well‐being of our customers, employees, contractors, and any visitors to work sites. We operate in full compliance with the Work Health and Safety Act 2011 (Cth) and corresponding Queensland regulations. All cleaning operations, equipment usage, and chemical applications are conducted with strict adherence to industry best practices and relevant safety standards.

2. Compliance & Legal Framework

• Regulatory Standards: We comply with the Work Health and Safety Act 2011 (Cth), the Work Health and Safety Regulation 2011 (QLD), and all applicable codes of practice.

• Certification & Licenses: All technicians hold valid training certificates in manual handling, chemical handling, and electrical equipment operation. We maintain up‐to‐date licenses for any regulated chemicals or UV‐C lighting devices used in our services.

3. Technician Training & Qualifications

• Induction & Ongoing Training: Every CleanMattress technician completes a formal induction covering hazard identification, risk assessment, and safe work procedures. Quarterly refresher sessions ensure awareness of new regulations and updated cleaning protocols.

• Manual Handling & Ergonomics: Technicians receive practical training on safe lifting, posture, and use of mechanical aids (e.g., carts or lifting straps) to prevent musculoskeletal injuries.

• Equipment Operation: Only qualified personnel may operate high‐powered vacuum extractors, steam units, and UV‐C sterilization lamps. Equipment manuals and lockout‐tagout procedures are strictly followed.

• Chemical Safety: All cleaning solutions and sanitizers are hospital‐grade, non-toxic formulas. Technicians undergo Hazard Communication (HAZCOM) training, including reading Safety Data Sheets (SDS), proper dilution, and correct disposal methods.

4. Safe Use of UV-C & Electrical Equipment

• UV-C Protocols: UV-C lamps are deployed only after extraction cleaning is complete and the technician has vacated the immediate area. Warning signage and protective barriers are set up to prevent accidental exposure. Technicians wear UV-rated protective eyewear and gloves when handling UV-C equipment.

• Electrical Safety: All electrical cords and plugs are inspected before each use; damaged cords are immediately tagged out and replaced. Technicians ensure that power outlets are grounded and free of water or excessive dust. Portable residual-current devices (RCDs) are used when operating any high-voltage equipment to prevent electric shock.

• Equipment Maintenance: Service schedules for vacuum extractors, steam cleaners, and UV-C lamps are documented. Routine checks include testing for overheating, motor noise anomalies, and intact safety interlocks.

5. Chemical Handling & Storage

• Approved Chemicals: We use only registered, hospital-grade disinfectants and antimicrobial treatments. Before any new chemical is introduced, we review its SDS to confirm compatibility with mattresses and safe handling procedures.

• Storage & Labeling: All chemicals are stored in a locked cabinet—clearly labeled with contents, date received, and expiration date. Secondary containment trays prevent spills.

• Personal Protective Equipment (PPE): Technicians wear gloves, non-slip footwear, and, where required, protective aprons or face shields. Handwashing stations are available on-site to remove any residual chemical.

• Disposal: Used cleaning solutions and any contaminated materials (e.g., filter pads with biological debris) are disposed of according to local environmental regulations, ensuring no harmful runoff or landfill contamination.

6. Site Safety & Hazard Management

• Pre-Service Checklist: Before each appointment, technicians confirm:
  • Unobstructed access to the mattress (furniture moved, clear walkways).
  • Adequate electrical outlets (no overloaded power strips).
  • Absence of visible hazards (e.g., wet floors, loose floorboards).

• Customer Responsibilities: To minimize on-site hazards, we ask customers to:
  • Remove bedding, pillows, and fragile items from the mattress area.
  • Secure pets or place them in a separate room.
  • Inform us in advance of any unusual hazards (e.g., mold, bed‐bug infestations, sharp objects).

• Risk Assessment: Upon arrival, technicians conduct a quick visual risk assessment. If an unsafe condition exists (e.g., exposed wiring, extreme mold), the technician may pause Service and arrange a reschedule once the hazard is remediated.

7. Infection Control & Biohazards

• Contamination Testing: Our free contamination test uses a filter pad to sample dust and particulates. Technicians wear disposable gloves and replace gloves between every test to prevent cross-contamination.

• Biohazard Protocols: For visible bodily fluids or suspected biohazard contamination (e.g., blood, urine), technicians follow a specialized cleaning protocol:

  1. Isolate the contaminated area.

  2. Wear full PPE (gloves, mask, gown, eye protection).

  3. Use EPA-registered disinfectants proven effective against bloodborne pathogens.

  4. Dispose of all contaminated materials per biohazard regulations.

• Post-Service Sanitization: After every job, equipment surfaces (handles, controls) are wiped down with disinfectant wipes. Technician uniforms are laundered separately from other clothing to prevent cross-contamination.

8. Emergency & Incident Response

• First Aid Readiness: All technicians carry a basic first aid kit and have current CPR/First Aid certification.

• Incident Reporting: Any injury, chemical spill, or equipment malfunction must be reported immediately to our Health & Safety Officer. A written incident report is filed within 24 hours, and corrective actions are implemented.

• Customer Notification: If a safety incident affects a customer’s premises (e.g., minor water leak, accidental damage), we notify the customer promptly, document the event, and arrange remediation.

• Evacuation Procedures: In rare cases of fire or severe electrical fault, technicians follow building evacuation routes and call emergency services. All staff are trained annually on evacuation drills.

9. Equipment & PPE Maintenance

• Scheduled Inspections: We maintain a log for each piece of major equipment (vacuum extractors, steam cleaners, UV-C lamps) noting inspection dates, service performed, and next due date.

• PPE Care: Reusable PPE (e.g., UV-rated goggles) is cleaned and stored in protective cases. Disposable items (e.g., gloves, masks) are single-use only and discarded after each job.

• Calibration: UV-C intensity meters and any specialized gauges used to measure extraction pressure or temperature are calibrated at least annually to ensure accuracy.

10. Continuous Improvement & Review

• Monthly Safety Meetings: Our Operations Manager convenes monthly review sessions to analyze any near-misses, incidents, or feedback, and to update procedures accordingly.

• Annual Policy Audit: We perform a comprehensive audit each calendar year to ensure compliance with updated legislation or industry best practices.

• Employee Feedback Loop: Technicians are encouraged to report potential hazards or suggest improvements at any time. All reports are logged and reviewed within 48 hours.

11. Customer Health & Allergy Considerations

• Non-Toxic Splits: We use low-VOC, non-allergenic cleaning agents to minimize respiratory irritation.

• Allergy Notifications: If you or household members have severe allergies (e.g., to mold, dust mites), please notify us when booking so we can schedule an optimized cleaning protocol (e.g., extended extraction time, medical-grade HEPA filtration).

• Post-Service Ventilation: Technicians may advise briefly ventilating the room (opening windows) after steam or chemical applications to prevent lingering odors.

12. Contact & Reporting
If you have questions about our Health & Safety practices or wish to report a concern, please contact:

• Health & Safety Officer: safety@cleanmattress.com.au

• Mail: CleanMattress, PO Box 660, Logan, Queensland, Australia

All inquiries and reports are treated with confidentiality and addressed promptly.

End of Health & Safety Statement