Healthy Mattress, Healthier You

GET YOUR FREE DEMO

Last updated: June 2025

1. Introduction
CleanMattress (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information obtained through cleanmattress.com.au (the “Site”) and our service bookings. By accessing or using our Site or booking a service, you consent to the practices described below.

2. Scope and Compliance

  • This policy applies to individuals located in Australia as well as overseas clients who interact with our Site or engage our services.

  • We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you reside outside Australia, any additional local data-protection regulations (e.g., GDPR for EU residents) may also apply, in which case we will take reasonable steps to align with those requirements.

3. What Information We Collect
a. Information You Provide Directly
• Name, postal address, email address, phone number (for booking, invoicing, and customer support).
• Payment details (e.g., credit/debit card information) processed via our secure payment gateway.
• Service-related information, such as mattress type, condition details, and scheduling preferences.
• Customer feedback, survey responses, or support requests.

b. Information Collected Automatically
• Log data (IP address, browser type, pages visited, timestamps) to monitor Site performance and troubleshoot technical issues.
• Device information (e.g., device model, operating system).
• Cookies, pixels, and similar tracking technologies (see Section 7).

c. Third-Party Sources
• If you choose to log in with a third-party account (e.g., Facebook Login), we may collect publicly available profile information—always with your consent.
• Marketing lists or data-append services used for promotional communications (you can opt out at any time).

4. How We Use Your Information
We use your personal data to:
• Process and fulfill service bookings (scheduling, confirmations, invoicing, and customer support).
• Communicate updates, promotions, or service reminders (only if you have opted in).
• Improve our Site functionality and user experience (e.g., analyzing which pages are most helpful).
• Conduct market research and analyze customer preferences.
• Comply with legal obligations (e.g., taxation, consumer protection laws).
• Prevent fraudulent activity and ensure the security of our Site.

5. How We Store and Protect Your Information
• All personal data is stored on secure servers located in Australia.
• We implement industry-standard measures (e.g., SSL encryption in transit, access controls) to safeguard your information against unauthorized access, alteration, or disclosure.
• Only authorized personnel (e.g., customer support, accounting) may access personal data, and they must do so for legitimate business purposes.
• We retain your data for as long as necessary to fulfill the purposes described here, or as required by law (typically 7 years for financial records under Australian tax rules).

6. When and Why We Share Your Information
a. Service Providers
• Payment processors (e.g., Stripe or similar) to handle transactions securely.
• IT and hosting providers (e.g., website hosting, email‐marketing platforms like Mailchimp) to operate our Site and send newsletters or appointment reminders.
• Analytics providers (e.g., Google Analytics) for website usage metrics.

b. Legal Requirements
• When required by law (e.g., court order, subpoena) or to comply with applicable regulations.
• To respond to lawful requests by public authorities.

c. Business Transfers
• If CleanMattress is sold, merged, or acquires another business, your personal data may be transferred as part of that transaction. We will notify you via prominent notice if your data is to be transferred.

d. With Your Consent
• We will not share your personal data with any third party for marketing purposes without your explicit opt-in consent.

7. Cookies and Tracking Technologies
a. What We Use
• Strictly Necessary Cookies: Enable basic Site functionality (e.g., remembering login status, session identifiers).
• Performance/Analytics Cookies: Collected via Google Analytics to understand how visitors navigate our Site (e.g., pages viewed, session duration).
• Functional Cookies: Remember your preferences (e.g., language settings).
• Advertising/Marketing Cookies: If we run any remarketing campaigns (e.g., Facebook Pixel), these track clicks and conversions.

b. Managing Cookies
• You can control or disable cookies through your browser settings. For example:
– Chrome: Settings → Privacy and security → Cookies and other site data
– Firefox: Options → Privacy & Security → Cookies and Site Data
– Safari (macOS): Preferences → Privacy → Manage Website Data
• If you disable cookies, certain features (e.g., accurate booking forms, personalized experience) may not function properly.

8. Your Privacy Rights

  1. Access & Correction: You may request to review or correct any personal data we hold about you.

  2. Deletion (“Right to be Forgotten”): If you no longer wish us to retain your data (and there is no legal requirement to keep it), you can request deletion.

  3. Opt-Out of Marketing: If you no longer wish to receive promotional emails or SMS, simply click “Unsubscribe” or contact us (see Section 10).

  4. Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format.

  5. Complaint to the OAIC: If you believe we have breached the Privacy Act or APPs, you can lodge a complaint with us or, if unresolved, with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, email privacy@cleanmattress.com.au and specify your request. We will respond within 30 days, as required by the Privacy Act.

9. Children’s Privacy
Our Site and services are intended for adults. We do not knowingly collect personal data from children under 16. If we learn that we have inadvertently collected information from a minor, we will delete it as promptly as possible.

10. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
• Email: privacy@cleanmattress.com.au
• Mail: CleanMattress, PO Box 660, Logan, Queensland, Australia

11. Changes to This Privacy Policy
We may update this policy from time to time (for example, if our data practices change or to comply with new regulations). When we do, we will revise the “Last updated” date at the top and post the new version on our Site. We encourage you to review this policy periodically. If changes materially affect your rights, we will notify you via email (if you have an account) or by prominent notice on our homepage.

12. Additional Resources